Return

The return of the received goods is possible without giving reasons within two weeks by returning the goods. The period begins after receipt of the return instruction in text form (e.g. as letter, fax, email), but not before receipt of the goods by the recipient. To meet the deadline, it is sufficient to send the goods or the return request in time to:

Porzellan Manufaktur Nymphenburg, Menzinger Straße 7-9, D-80638 Munich, Germany.

The return shipment is at our risk and expense.

Consequences of return: In the event of an effective return, the services received by both parties must be returned and any benefits derived (e.g. advantages of use) must be surrendered. In the event of deterioration of the goods, compensation may be demanded. This does not apply if the deterioration of the goods is exclusively due to their inspection - as it would have been possible for you in a store. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the goods by not using the goods as your property and refrain from doing anything that would reduce their value. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with their receipt.

Exclusion of revocation: The right of return does not apply to goods that are made to the customer's specification (e.g. with personal monogram) or if you are an entrepreneur and act in the exercise of your commercial or independent activity.